All items are shipped from Victoria, BC using Canada Post.
Canadian orders include tracking, and all international orders have tracking as an option. If you do not choose to have your order tracked, Luna Collective will not be responsible for lost packages with no tracking chosen. Items will be shipped within 1-5 days of order received. Please contact us if your order is time sensitive and you require it to be shipped asap. Additional charges may apply.
If you do not see a shipping option that suits your needs please contact the shop for further arrangements.
Some orders may be eligible for local delivery in Victoria, BC. This option is available for residences within 10km of the shop and is a flat rate of $5. Deliveries are made within 1-5 days of your order being placed. If you are not home at the time of delivery, your order will be left in a safe place. Please note that if you live in an apartment you will need to be home at the time of delivery.
In Store Pickup
All orders are eligible for in store pickup at no charge. Orders can be picked up daily during our open hours of 11-5. You will receive a follow up email once your order is ready for pickup. Please allow 1 hour for your order to be prepared. Orders placed after 5pm will be available for pickup the next day.
If you have any questions about shipping, delivery, or in store pickup please send an email to email@example.com